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Course description: CEU Events: Accelerate Project Success: Understanding New Customer Dynamics in Decision-Making
This CEU will identify the top changes in customer decision-making across workplace, hospitality, healthcare, and higher education sectors. We will explore ThinkLab’s Design Hackathon research findings and examine innovative opportunities to accelerate project success. Through ThinkLab’s extensive six-month study, involving over 1,800 architects, designers, and end users from across the U.S., they learned 86% of end users believe the project process has changed in the last three years, and 95% of architects and designers agree. Do you?
Learning Objective 1 Define changes in end user decision-making teams.
Learning Objective 2 Understand why it is taking longer to make decisions.
Learning Objective 3 Determine what’s escalating end users’ risk anxiety.
Learning Objective 4 Identify what the role of data is in project decision-making.